Return & Refund Policy

Policy At A Glance

At GurueEspresso, we ensure absolute transparency across our transaction lifecycles. To maintain exact alignment with our Google Merchant Center settings, we support returns and exchanges under these structured parameters:

We openly accept returns and structural exchanges for both defective and non-defective coffee brewing gear purchases.

Countries We Accept Returns From

We process secure returns and equipment exchanges for buyers located in every single international destination we service worldwide. Our global logistical coverage operates without regional restrictions across all international shipping territories, with the singular structural exception of North Korea.

What Can Be Returned

Our platform handles return requests for both defective and non-defective product categories. This comprehensive approach means you can confidently initiate an item return if an absolute equipment fault is discovered, or simply if the hardware model doesn’t fit your aesthetic personal preference layout. You are never restricted to filing claims only in cases of manufacturing flaws.

The 60-Day Return Window

Customers maintain a rigid timeline window of **60 days** counting from the specific delivery date marked by the shipping carrier to initiate a formal return path. Return logs attempted past this 60-day threshold cannot be successfully authorized by our local WooCommerce systems.

Acceptable Product Condition

We process returned items preserved in brand-new condition or exhibiting signs of **light use**. For instance, normal wear resulting from an initial test extraction or temporary setup benchmark is fully acceptable. However, pieces showing severe external mechanical damage, missing components, or excessive wear attributes will not qualify for complete financial credit disbursals.

How to Return an Item

You must reach out to our team first via our official Contact Us page to systematically log your return claim. Once verified, you can dispatch your machinery back through one of two channels:

• By Mail Fulfillment: Utilize the prepaid return courier label securely included inside your original shipping container package at no extra cost.
• In Store Drop-off: Hand-deliver your brewing hardware directly to our physical warehouse workshop located at Jl. Imam Bonjol No.124, Denpasar Barat, Denpasar, Bali.

Return Shipping & Fees

Refund Processing & Currency Brackets

Once our technical team receives and completes verification checks on your returned equipment, we process your financial settlement within a maximum window of **5 business days**.

All credit transactions are issued exclusively in **US Dollars (USD)**, matching the exact transactional currency applied during checkouts. Refunds are returned using your original payment method configured during your WooCommerce How to Order loop. For example, settlements clear back to your card or PayPal balance based on the initial funding source. We cannot redirect money toward alternative financial accounts.

Exchanges & Accuracy Guarantees

We fully accommodate equipment exchanges alongside standard item returns. If you want a different color variation, dimensional size, or an alternative machinery model option instead of credit disbursals, consult our customer care team to coordinate the logistics transition loop.

The operational conditions hosted across this policy statement match our live Google Merchant Center configurations perfectly. Whenever updates are integrated into our store rules, we sync this digital page and our Merchant Center dashboard parameters simultaneously on the same day.